Salesforce is a well-liked cloud-based buyer relationship administration software program that unites advertising and marketing, gross sales and repair options inside a single software. It presents superior AI-powered instruments and might be scaled up or down to satisfy the distinctive wants of any enterprise. Whereas it could actually present a mixture of core options and superior technical choices, it’s comprehensible to need to see the way it compares to its opponents or alternate options earlier than committing to a premium subscription.
Prime Salesforce opponents and alternate options: Comparability desk
To grasp how Salesforce compares to its high opponents, it’s essential to try Salesforce capabilities. Due to this, I thought-about Salesforce’s standout options comparable to its skill for personalization, AI-powered instruments, integrations and its aggressive free trial size. Under, I evaluate high alternate options, together with HubSpot, Pipedrive, monday gross sales CRM and Much less Annoying CRM to provide you a chicken’s eye view of how every supplier traces up.
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| ActiveCampaign |
*Value when billed yearly.
PREMIUM: Choosing the proper CRM to your group.
HubSpot: Greatest free Salesforce various
HubSpot presents one of many high free CRM options out there. Its platform can be utilized by gross sales leaders, salespeople, entrepreneurs, customer support groups, operation managers and enterprise house owners. The free tier can permit as much as 2,500 customers, which is above the {industry} common and comes with options comparable to e mail templates, reside chat software program, deal pipeline monitoring and primary reporting. If the free tier is simply too restricted, HubSpot does provide enterprise options inside its premium tiers.
Pricing
- Free CRM: Free for as much as 2,500 customers with contact administration, quotes, reside chat and extra.
- Gross sales Hub Starter: $15 per seat per 30 days, billed yearly, or $20 when billed month-to-month. The Starter plan contains all instruments within the free plan plus easy automation, e-signature, dialog routing and extra.
- Gross sales Hub Skilled: $90 per seat per 30 days, billed yearly, or $100 when billed month-to-month and a one-time $1,500 onboarding charge. This plan contains all Starter options and prospecting workspace, playbooks, forecasting and extra.
- Gross sales Hub Enterprise: $150 per seat per 30 days, with an annual dedication and one-time $3,500 onboarding charge. Customers of this plan obtain all Skilled instruments plus superior permissions, predictive lead scoring, dialog intelligence and lead type routing.
Options
- Assembly scheduler: Arrange and schedule conferences shortly by letting leads e book a time that works for everybody with added Google Calendar and Workplace 365 Calendar integrations.
- Firm insights: Routinely populate lead data with firm particulars imported from HubSpot’s B2B database with greater than 20 million companies.
- AI content material author: Generate gross sales outreach emails and e mail advertising and marketing campaigns in a fraction of the time with AI-generated content material.
HubSpot professionals and cons
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Why we selected HubSpot
HubSpot and Salesforce are extraordinarily comparable for his or her scalability, AI instruments, integrations, premium pricing and extra. HubSpot does provide a free model of its answer, whereas Salesforce doesn’t. Salesforce does, nonetheless, provide slightly extra customization alternative than HubSpot.
To study extra about this various, take a look at our HubSpot evaluate.
Pipedrive: Greatest for industry-specific options
Pipedrive has greater than 100,000 shoppers that serve quite a lot of industries. Pipedrive supplies distinctive options for a mess of industries, together with automotive gross sales, banking, occasion administration, name facilities, authorities, larger schooling, manufacturing and plenty of extra. Every answer presents traits and core options that align with the enterprise objectives of the {industry}. For instance, the nonprofit answer particularly helps organizations entice donors and have interaction long-term supporters.
Pricing
- Important: $14 per consumer per 30 days, billed yearly, or $24 per consumer when billed month-to-month. The Important plan contains individuals and group administration, product catalog, gross sales assistant and extra.
- Superior: $29 per consumer per 30 days, billed yearly, or $39 per consumer when billed month-to-month. The Superior plan presents all Important plan options plus automations, two-way e mail sync, group emailing and extra.
- Skilled: $49 per consumer per 30 days, billed yearly, or $64 per consumer when billed month-to-month. This tier helps all Superior options and contacts timeline, free Good Docs add-on, computerized project and extra. The AI-powered assistant turns into out there on this plan.
- Energy: $64 per consumer per 30 days, billed yearly, or $79 per consumer when billed month-to-month. The Energy plan contains all Skilled plan choices plus telephone assist, 500 customized fields and extra.
- Enterprise: $99 per consumer per 30 days, billed yearly, or $129 per consumer when billed month-to-month. This tier presents all options talked about above plus as much as 180 lively automations, limitless groups and limitless customized permissions.
*These costs mirror Pipedrive’s premium plan construction for the USA of America. Costs are topic to vary relying on geographical location.
Options
- Inside chat integration: Assign chat requests from shoppers in your web site to gross sales reps in actual time.
- Recurring income: Observe all of your subscriptions and repeat prospects to take care of assist and buyer satisfaction.
- Visibility and login safety: Handle consumer entry to create info hierarchies that shield your organization information.
Pipedrive professionals and cons
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Why we selected Pipedrive
Much like HubSpot, Pipedrive is similar to Salesforce for its AI-powered assistant. I’ll level out that Pipedrive’s visible pipelines make it simple to handle your prospects’ journeys, however Salesforce’s scalability is rather more sturdy for bigger shoppers.
Head over to our Pipedrive evaluate for extra particulars.
Zoho CRM: Greatest for omnichannel communication
Zoho CRM permits customers to attach with their prospects by way of a number of channels, all whereas organizing, monitoring and centralizing information. Since that is such a digital age, it’s essential for companies to satisfy their prospects the place they’re. Whether or not it’s by way of e mail, telephone, social media, SMS, reside chat, WhatsApp or webforms, Zoho CRM can combine with all of the instruments that assist reps serve shoppers in actual time.
Pricing
- Free CRM: Free for as much as three customers and comes with lead and doc administration and a cellular app.
- Customary: $14 per consumer per 30 days, billed yearly, or $20 per consumer when billed month-to-month. Customers can entry e mail insights, gross sales forecasting and a number of currencies.
- Skilled: $23 per consumer per 30 days, billed yearly, or $35 per consumer when billed month-to-month. This tier contains all Customary options, plus project guidelines and limitless customized studies and dashboards.
- Enterprise: $40 per consumer per 30 days, billed yearly, or $50 per consumer when billed month-to-month. This plan contains all AI-powered instruments, plus e mail segmentation, auto-response and extra.
- Final: $52 per consumer per 30 days, billed yearly, or $65 per consumer when billed month-to-month. The Final plan grants customers entry to all Zoho CRM options plus entry to Zoho Analytics.
Options
- Territory administration: Categorize prospects primarily based on related standards to make sure they’re assigned to the proper gross sales rep.
- Social integration: Monitor what customers and shoppers are saying about your online business on-line and routinely seize new leads from social media.
- Blueprint gross sales course of: Outline each stage of your gross sales course of, together with on and offline levels, and execute them in a scientific method.
Zoho CRM professionals and cons
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Why we selected Zoho CRM
Each Zoho CRM and Salesforce are enterprise CRM. Zoho CRM is a extra inexpensive choice to Salesforce, making it nice for organizations wanting an enterprise-level answer with easy dashboards and fewer complexity in comparison with Salesforce.
To know extra about this supplier’s high options and extra, learn our Zoho CRM evaluate.
Monday CRM: Greatest various for venture administration
Monday CRM presents superior venture administration instruments that may assist companies cowl all pre-sales to post-sales duties and actions in a single place. By centralizing consumer communication and offering automations that save time, monday CRM presents an intuitive and versatile platform. With a cellular app and customized dashboards that report prompt deal progress and gross sales figures, customers have elevated visibility to efficiency.
Pricing
- Free model: Fundamental CRM choices solely out there for college students and nonprofit organizations after submitting an software.
- Fundamental CRM: $12 per consumer, per 30 days when billed yearly, or $15 when billed month-to-month. This tier presents limitless pipelines, boards and contacts, in addition to templates for lead, contact and deal administration.
- Customary CRM: $17 per consumer, per 30 days when billed yearly, or $20 when billed month-to-month. This tier contains superior account, contact and deal administration, two-way e mail integration with Gmail and Outlook and an AI e mail generator.
- Professional CRM: $28 per consumer, per 30 days when billed yearly, or $33 when billed month-to-month. This tier contains Gross sales forecasting, e mail templates with customized parameters, mass emails and added integrations.
- Enterprise CRM: Contact monday.com for a quote. This degree of assist presents lead scoring, staff objectives and superior analytics.
Options
- Name logging: Log all gross sales and consumer calls by way of an automatic abstract display.
- Lead capturing: Seize new leads by including a type to your organization web site that may straight import their info into the CRM.
- Cell app: Handle your gross sales course of and all consumer communication on the undergo the monday CRM cellular app.
Monday CRM professionals and cons
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Why we selected monday CRM
Whereas monday CRM is a extremely customizable and scalable instrument, Salesforce and others on this checklist provide extra integrations. That is essential in case you have present instruments in your gross sales tech stack that should be capable to combine along with your subsequent CRM. For a Salesforce various with many integration capabilities, I counsel contemplating Much less Annoying CRM or HubSpot.
For extra info, learn our detailed monday gross sales CRM evaluate.
Much less Annoying CRM: Greatest for small companies
Much less Annoying CRM particularly presents options to small companies. CRMs for small companies are scalable for development however usually prioritize affordability, assist and ease of use. Much less Annoying CRM prides itself on not being a spin-off of different massive CRM suppliers or offering a lite model of a costlier system; as an alternative, the corporate presents one low flat price for its complete platform with no upcharges or costly add-ons.
Pricing
- Much less Annoying CRM: $15 per consumer, per 30 days. This single primary plan contains limitless contacts and corporations, limitless pipelines, process administration and entry to all Much less Annoying options.
- Customized quote: Free customized quote if your online business expects to have greater than 10 customers on the CRM.
Options
- Entry administration: Add a vast variety of customers for the flat price of $15 per consumer, per 30 days and create distinctive entry controls for every.
- Comply with up reminder: Set reminders by way of the platform that may notify you when it’s probably the most perfect time to achieve out to a lead.
- Process administration: Obtain automated reminders, each day digests and even process prioritization by way of a cohesive process dashboard.
Much less Annoying CRM professionals and cons
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Why we selected Much less Annoying CRM
Salesforce is a extra sturdy CRM choice in comparison with Much less Annoying CRM; Salesforce has an in depth function catalog that features alternative administration, quote and bill monitoring and Einstein AI. However should you’re a small enterprise needing a simplified model of Salesforce at a flat, easy value, I might counsel contemplating Much less Annoying CRM.
ActiveCampaign: Greatest for e mail advertising and marketing
ActiveCampaign presents superior automations for e mail advertising and marketing and gross sales engagement. Customers can enhance consumer engagement by delivering customized emails, SMS and digital campaigns. After creating a super buyer profile, goal these leads with clever advertising and marketing automation and deploy participating emails for lively lead era.
Pricing
- Gross sales Plus: $19 per consumer per 30 days, when billed yearly, or $23 per 30 days billed month-to-month. This plan presents gross sales automation, lead scoring, customized chat, e mail assist and extra.
- Gross sales Skilled: $49 per consumer per 30 days, when billed yearly, or $59 per 30 days billed month-to-month. This tier presents all Gross sales Plus options plus gross sales engagement automation, AI sentiment evaluation and win chance.
- Gross sales Enterprise: $99 per consumer per 30 days, when billed yearly, or $119 per 30 days billed month-to-month. Gross sales Enterprise contains all Skilled options plus customized reporting and objects, single sign-on, uptime SLA and extra.
- Bundle Plus: $93 per 30 days billed yearly or $116 per 30 days billed month-to-month. This providing is a bundle of selling automation and gross sales CRM for five customers and contains 1,000 advertising and marketing contacts.
- Bundle Skilled: $386 per 30 days, when billed yearly, or $482 per 30 days billed month-to-month. This plan helps 10 customers, 2,500 advertising and marketing contacts and extra.
- Bundle Enterprise: $734 per 30 days, when billed yearly, or $918 per 30 days billed month-to-month. This bundle contains 15 customers, customized reporting, HIPAA assist and extra.
Options
- Reporting and analytics: Uncover information round website and occasion monitoring, deliverability, break up testing, win chance and extra.
- Segmentation: Arrange contacts by {industry}, job title, quiz outcomes, buy historical past and a lot extra.
- Lead scoring: Establish high-value contacts and alternatives by way of predetermined alerts and scores.
ActiveCampaign professionals and cons
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Why we selected ActiveCampaign
ActiveCampaign presents core advertising and marketing options at a excessive value in comparison with the {industry} customary. Salesforce has related pricing however much more advertising and marketing options that embody e mail and cellular promoting, B2B advertising and marketing automation, advertising and marketing AI, advertising and marketing analytics and even buyer loyalty marketing campaign administration.
Do you want a substitute for Salesforce?
Some notable drawbacks to Salesforce embody how costly it may be for startups or small companies, its intensive catalog of options could make it a fancy platform and customers report a steep studying curve implementing the software program.
I recommended first understanding how CRM pricing works, what the {industry} requirements are and your precise price range and want for a CRM instrument. Secondly, following CRM finest practices will make sure the implementation course of and ongoing assist units up your online business for actual long-term success.
For those who’re wanting a deeper understanding of what Salesforce can provide, head over to our unbiased Salesforce evaluate.
Overview methodology
I reviewed and scored every CRM software program that may be thought-about a high various to Salesfroce towards an inhouse rubric. That rubric is printed with standards and subcategories of ordinary CRM options and choices. Utilizing that rubric and algorithm to find out an general star ranking, I then recognized a super use case for every supplier that summarizes the product’s finest choices.
Here’s a breakdown of the scoring standards I adopted when reviewing Salesforce alternate options:
- Price: Weighted 25% of the entire rating.
- Core options: Weighted 25% of the entire rating.
- Customizations: Weighted 15% of the entire rating.
- Integrations: Weighted 15% of the entire rating.
- Ease of use: Weighted 10% of the entire rating.
- Buyer assist: Weighted 10% of the entire rating.
Incessantly requested questions (FAQs)
Who’s Salesforce’s most important competitor?
HubSpot, Pipedrive and Zoho CRM are all stand out opponents of Salesforce when evaluating worth, high core options, superior AI instruments and customization. Every competitor is a generalized CRM supplier that provides a mixture of advertising and marketing, gross sales and buyer assist options that may be catered to corporations of all sizes and quite a lot of industries.
Is Salesforce the largest CRM?
Salesforce is undoubtedly a highly regarded CRM software program utilized by companies the world over, recognized for its extremely technical options, scalability and {industry} specialization. The Worldwide Information Company ranked Salesforce because the #1 CRM supplier for an eleventh consecutive 12 months. Some notable shoppers of Salesforce embody Gucci, Turtle Bay, Baptist Well being South Florida and Air India.
Why select Salesforce over different CRMs?
When it comes all the way down to it, Salesforce is an especially versatile CRM supplier. For those who’re within the monetary companies, retail, healthcare, manufacturing, vitality or media industries, Salesforce presents you an industry-specific answer of its platform. If inexpensive, Salesforce can modernize your online business, save time on mundane advertising and marketing and gross sales taks, and create a tighter pipeline between you and your prospects.
