The primary foreigner tapped to move 7-Eleven expressed confidence Friday the Japanese comfort retailer chain will proceed to draw thrifty prospects, even in an financial slowdown.
However Stephen Hayes Dacus, an American with a Japanese mom, declined to touch upon the specifics of the assorted funding plans now being studied, together with an acquisition proposal by Alimentation Couche-Tard of Canada.
A particular firm committee, which he isn’t a part of, is charged with finding out the choices “totally objectively,” he mentioned.
“The process is moving forward very constructively,” Dacus, who’s presently a director, advised a small group of reporters on the Tokyo headquarters of Seven & i Holdings Co., which operates 7-Eleven.
His appointment as chief government nonetheless wants shareholders’ approval, set for Could. Seven & i shares have risen greater than 2% up to now yr.
Fluent in Japanese and English, Dacus mentioned he was decided to construct a tradition of management that he’s discovered to admire from his expertise working at Walmart, Uniqlo and different retailers.
“If you’re not humble, you’re not listening to your customers. You’re not learning. But if you’re not aggressive, you’re going to get beat by your competitors,” he mentioned.
Dacus careworn the 7-Eleven chain was rising globally. However the shops have been totally different by nation, and his intent was to not duplicate in every single place the Japanese-style “conbini,” as they’re identified right here.
Reducing prices might be delivered with a greater provide chain, for example, leveraging the chain’s international attain, whereas a less expensive recipe for a meals merchandise will merely drive prospects away, mentioned Dacus.
“This business in Japan has been built on innovation,” he mentioned.
Whereas declining to touch upon U.S. President Donald Trump’s insurance policies, he acknowledged consumers will doubtless tighten their purse strings in a slowdown.
The reply is to be the primary alternative for the place they store, Dacus mentioned, noting that his mom and Japanese family he watched rising up by no means wasted something. They’d wrap leftover dinner rolls at eating places in paper to take residence, he recalled.
“If you want to talk to some tough customers, you go talk to my aunts,” he mentioned.
“Japanese customers are incredibly demanding. That’s something that really resonates with me. And that forms the way I think about retail.”
This story was initially featured on Fortune.com
