Virgin Media is working to repair a problem that has left many shoppers unable to get on-line.
The telecoms big mentioned on Monday it was conscious of “intermittent issues” with its providers and apologised to prospects, including it was working to unravel the problem as a “priority”.
The corporate has not confirmed what has precipitated the problem.
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Greater than 9,000 reviews of points have been made since 11am, based on service standing web site Downdetector, with the bulk saying their web providers have been affected.
In an announcement, the corporate mentioned: “We’re aware that some customers are experiencing intermittent issues with their services,” a Virgin Media O2 spokesperson mentioned.
“We apologise for any inconvenience and are working to fix this as a priority.”
‘Not helpful’
Many affected prospects additionally took to social media to report points with their providers, with one describing the connection as “all over the place”.
One other wrote: “Why on a Monday of all days.”
A 3rd questioned whether or not the corporate would reimburse them for the cellular knowledge they’ve had to make use of in an effort to entry the web.
“I hope you’re going to reimburse me for my data I have used today, being with O2 data and having my own Virgin Media broadband down I am using all of my data that I have left… not helpful,” they wrote.
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Virgin Media merged with O2 UK again in June 2021.
The deal concerned US media agency Liberty World, the proprietor of the Virgin Media cable TV and broadband supplier, becoming a member of forces with Spanish agency Telefonica to create a £31bn firm.
Virgin Media reported having 5.7 million broadband prospects on the finish of its second quarter in 2024 – lots of whom additionally purchase cellular and pay-television providers from the corporate.
