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Business

The hidden price of complexity—and the CEOs who’re reducing it

Editorial Board
Editorial Board Published April 11, 2025
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The hidden price of complexity—and the CEOs who’re reducing it
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The hidden price of complexity—and the CEOs who’re reducing it

In at the moment’s period of fixed disruption, shifting markets, and unrelenting demand for innovation,  one of the highly effective instruments in a CEO’s arsenal is the flexibility to make the advanced clear, the tangled streamlined, and the burdensome environment friendly. 

As organizations scale, complexity is inevitable. New merchandise, platforms, insurance policies, metrics, and workflows are layered on, every supposed to unravel an issue or drive development. However over time, these additions compound and may create organizational drag that stifles innovation, slows decision-making, and erodes monetary efficiency and worker engagement. In response to Bain & Firm, extreme complexity—outlined as an overabundance of layers, processes, titles, and approvals that dilute focus and distance management from the shopper—prices massive companies greater than 15% of their annual earnings. For Fortune 500 companies, that may translate into billions misplaced. It additionally fuels confusion on the entrance traces: In a 2023 McKinsey survey, 40% of respondents cited lack of readability as the first explanation for inefficiency of their organizations.

Addressing this problem requires greater than trimming forms—it requires a systemic understanding of complexity throughout each degree of the group. “You cannot respond intelligently to complexity if you don’t understand what groups or what individual teams are doing,” says Christine Barton, head of BCG’s North America CEO Advisory. Each macro and micro insights are important.

Not too long ago, CEOs like JPMorgan Chase’s Jamie Dimon, Bayer’s Invoice Anderson, and Amazon’s Andy Jassy have spoken about their efforts to remove forms, simplify operations, and construct organizations rooted in readability, velocity, and self-discipline.

In Dimon’s most up-to-date shareholder letter, he urged his senior crew to rethink and streamline how they work. “Think about what you yourself can do to make things better. This is basic business: Can you do more with less? What are your units doing that can be streamlined? Or maybe you are doing things you don’t need to be doing at all,” he wrote. To bolster that mindset, he launched a ten% effectivity goal throughout the group.

“Things are faster and more complex now,” Dimon added. “That means we’ve got to move quicker, coordinate better, and do things at a faster speed.”

When Anderson assumed the CEO function at Bayer, he moved swiftly to dismantle the forms that had lengthy slowed down the pharmaceutical large and left workers, in his phrases, “burdened by the rules” and fewer customer-focused. He eradicated conventional decision-making hierarchies, annual planning cycles, and inflexible org charts, changing them with a flatter construction constructed round 1000’s of autonomous groups, every working on 90-day aim cycles. 

“The clock’s ticking every 90 days,” he informed Fortune’s Management Subsequent podcast in February. “There’s no safe place to hide behind a budget target. Do it, go fast, deliver better for customers, use the least resources. And we’ll talk about how you did four times a year.”

He added pointedly, “And, by the way, your peers are going to rate you.”

In the meantime, Jassy’s simplification technique at Amazon has centered on decreasing the hole between management and execution. Final September, he introduced a plan to extend the ratio of particular person contributors to managers by not less than 15% by the tip of the primary quarter of 2025——a transfer aimed toward flattening the group and accelerating decision-making. In response to Barton, it’s a sensible shift. By creating applicable spans of management, she says leaders can empower integrators, cut back siloed conduct, and foster a tradition of collaboration and shared accountability. 

These leaders exemplify what Barton calls “continuous improvers”: executives who repeatedly look at their organizations by means of the lens of studying and efficiency, refusing to simply accept complexity as an inevitable byproduct of scale. 

There is no such thing as a silver bullet for organizational bloat. However in an more and more risky and fast-moving financial system, simplification is a strategic crucial, permitting leaders to unlock agility, sharpen focus, and achieve a long-lasting aggressive edge.

This story was initially featured on Fortune.com

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