IndiGo Launches AI-Powered Reserving Assistant on WhatsApp

Darkish/Gentle Mode
(01/07/24)
 IndiGo has
launched an AI conversational reserving assistant, 6Eskai, on
WhatsApp.

The progressive addition to IndiGo’s digital ecosystem
is constructed on the generative AI assistant
platform developed by Riafy, a Google associate.

6Eskai permits prospects to e-book tickets, check-in, generate boarding move,
verify their flight standing, and ask their queries on WhatsApp.

The service can deal with buyer queries obtained by way of textual content and voice
messages in English, Hindi and Tamil languages.

Prospects can use the service by initiating WhatsApp textual content on:
+917065145858.

“We are delighted to
announce the launch of our AI-powered travel booking assistant,
6Eskai, on WhatsApp,” mentioned Neetan Chopra, Chief Digital &
Info Officer, IndiGo. “This new feature underscores our
dedication to technological innovation and the enhancement of
customer experience. It is designed to provide immediate,
personalized support to our valued customers, reflecting IndiGo’s
unwavering commitment to progress and customer satisfaction.”

6Eskai leverages Google Cloud’s Giant Language Fashions
and affords
conversational interactions, responds to feelings, and even
infuses humour into responses.

IndiGo’s 6Eskai boasts a formidable 1.7 trillion
parameters, permitting it to reply a various vary of generally
requested questions with ease.

The system is able to performing a large
vary of duties, together with reserving tickets, making use of promotional
reductions, reserving add-ons, performing net check-ins, serving to
seat choice, planning journeys, answering FAQs, and connecting
prospects with an agent.

“We’re excited to join forces with
IndiGo, a brand celebrated for its exceptional customer
experiences and cutting-edge solutions in the aviation industry,”
mentioned Bikram Singh Bedi, Vice President and Nation MD, Google
Cloud India. “By utilizing Google Cloud’s leading AI technologies, IndiGo will
provide new customer experiences that tackle complex challenges,
accelerate innovation, and ultimately deliver more value to
users.”

IndiGo operates a fleet of over 350 plane on round 2000 day by day flights
connecting 85+ home locations and 30+ worldwide
locations.

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