Is Fixed Contact sufficient to your CRM wants? It is perhaps—for a worth

In 2021, it acquired SharpSpring and rebranded it to Fixed Contact Lead Gen & CRM, which expanded Fixed Contact’s CRM capabilities. Under, we’ll dig into the whole lot it’s essential find out about Fixed Contact, and whether or not it’s match for your online business.

Fixed Contact CRM

Value:	Beginning at $80.00
Free trial size:	0
Free plan accessible:	No

Execs and Cons

Execs

• Advertising automation makes it straightforward to automate repetitive duties like e mail campaigns primarily based on contact conduct
• Combine e mail advertising along with your CRM for constant messaging
• Lead scoring
• Exercise feed to indicate hottest leads

Cons

• It doesn’t have as many CRM options as its competitors
• Restricted integrations
• It’s nonetheless a bit clunky
• Pricing isn’t clear, requiring you to enroll in a demo to get particulars

Who’s Fixed Contact CRM good for?

Whereas primarily geared towards companies that wish to handle their e mail advertising campaigns, Fixed Contact helps by all phases of the shopper lifecycle from prospecting to acquisition and follow-up. It’s a wonderful possibility for anybody who desires to take care of common communication with its contacts. For instance, you may run focused e mail campaigns primarily based on buyer conduct and interactions, which personalizes the expertise to your contact additional.

Who shouldn’t use Fixed Contacts CRM?

Fixed Contact won’t be a fantastic match for bigger organizations or for many who have extra subtle CRM wants. Whereas it has a ton of choices, most of them are centered round e mail advertising with a aspect of CRM quite than it being its bread and butter.

Regardless of including SharpSpring to its lineup of CRM capabilities, its integration continues to be in transition, which could possibly be a bit clunky for companies of all sizes. It doesn’t but have in depth third-party integrations or superior predictive analytics like a lot of its competitors, which suggests it’s not well-suited for multilayered, advanced organizations, regardless of its premium beginning worth that makes it not as nice for startups or small companies.

Moreover, they preserve all pricing particulars locked behind a required demo, so when you’re seeking to get issues going shortly, or are on a finances, look elsewhere.

View Supply

at Skilled Market

Fixed Contact service plan overview

To join Lead Gen & CRM, you should undergo a gross sales demo so the consultant has an concept of what sorts of options you want in a plan. Every providing is totally custom-made to your wants, similar to an Enterprise-level plan as rivals would. Its plans begin at $299 monthly and may embrace options, similar to gross sales studies, an exercise feed, lead group, name recordings by its Gross sales Dialer, Conferences, and extra.

Different providers Fixed Contact provides 

• Gross sales Dialer: This allows you to place outbound calls proper from a contact’s particulars, and allows you to file calls.
• Alternative Drawer: That is the place you’ll preserve all of your contacts organized. You possibly can schedule duties, create new alternatives, make and pin notes, add merchandise, and create customized fields.
• Conferences: Join with workforce members or contacts in particular person, through telephone, or through Zoom (offered you’ve received that built-in). 
• Experiences: These studies embrace pipeline worth, alternative well being, conversion evaluation, won-loss, gross sales efficiency, gross sales optimizer, exercise, and follow-up.
• CRM migration: When you’ve got one other CRM account you wish to migrate to Fixed Contact, you are able to do so with a comma-separated values (CSV) file.

The Fixed Contact platform and buyer help

Discovering the knowledge you want on the Fixed Contact web site is a lesson in endurance, particularly because it pertains to the Lead Gen & CRM product. Whereas this might need been sophisticated by its acquisition of SharpSpring’s providers, it’s been three years since that buy and for issues to be this clunky past its first 12 months is a bit irritating. 

For instance, when clicking on the Fixed Contact Lead Gen & CRM pricing, you’re taken to a demo web page that provides zero details about pricing. Nonetheless, there’s a menu button on the high that lists pricing on that web page however, if you click on on it, you’re taken to pricing for its e mail advertising stuff, which may be deceptive as that is considerably cheaper than its precise CRM pricing. To get the value, I needed to contact its chat help, which instructed me that the whole lot is customized however begins at $299 monthly. 

Help is obtainable through dwell chat on weekdays from 3 a.m. to eight p.m. Japanese time. Telephone help is obtainable Monday by Saturday, though these hours differ by division. You can even search its data base, attain out to its consumer group, watch video tutorials, or attend free webinars with dwell Q&A periods for extra help. 

Is Fixed Contact safe?

There’s one notable breach of safety with Fixed Contact and a number of other smaller account-specific breaches:

• In Could 2021, Russian-linked group NOBELIUM compromised USAID’s Fixed Contact account to launch a spear phishing marketing campaign focusing on over 7,000 accounts throughout varied international organizations, together with nongovernmental organizations (NGOs), intergovernmental, and authorities organizations.
• Some customers report their accounts have been compromised. For instance, phishing emails disguised as respectable invoices had been despatched from their Fixed Contact accounts. Others say their multifactor authentication (MFA) was bypassed and the account then compromised. 

Fixed Contact consumer evaluations

Fixed Contact’s CRM portion has 865 evaluations on G2, with 4.5 out of 5 stars. The sentiment is that the platform is straightforward to make use of, nice for e mail advertising, they usually love its drag-and-drop options. Integrations make it simpler to get issues achieved. Some customers are annoyed with Fixed Contact’s customization limitations, automation options, bugs, and the restrictive pricing construction.

Examine Fixed Contact options

Fixed Contact	Zoho	Zendesk Promote
Base month-to-month price per consumer	Base month-to-month price per consumer	Base month-to-month price per consumer
Beginning at $80.00	Beginning at $20.00	Beginning at $25.00
Most variety of customers	Most variety of customers	Most variety of customers
Limitless (with premium plan)	Limitless	Limitless
Free trial size	Free trial size	Free trial size
0	15 days	14 days
Be taught extra	Be taught extra	Be taught extra
View provide at Skilled Market	View provide at Zoho CRM	View provide at Skilled Market

Is Fixed Contact best for you?

Fixed Contact is right for a midsized enterprise with out in depth customization wants.  These companies will discover it straightforward to make use of because of its built-in advertising instruments and help. Nonetheless, massive organizations that want advanced automations or quite a lot of third-party integrations ought to look elsewhere. Its lack of pricing transparency is a serious challenge. In any case, with out figuring out which options you’re paying for, how are you going to resolve when you want extra or fewer options to suit your finances? For that reason, it may well work for small companies however be ready to shell out for it. 

Ceaselessly requested questions