Greatest generally known as an e mail advertising platform, Fixed Contact provides buyer relationship administration (CRM) options, similar to contact administration, sign-up kinds, and segmentation. Launched in 1998, it now has 600,000 worldwide clients from small companies and solopreneurs to governmental companies, similar to NASA. It’s typically well-liked, with greater than 2,700 Capterra evaluations placing it at 4.4 stars, and greater than 5,700 evaluations on G2 for an total star ranking of 4.0.
In 2021, it acquired SharpSpring and rebranded it to Fixed Contact Lead Gen & CRM, which expanded Fixed Contact’s CRM capabilities. Under, we’ll dig into the whole lot it’s essential find out about Fixed Contact, and whether or not it’s match for your online business.
Fixed Contact CRM
| Value: | Beginning at $80.00 |
| Free trial size: | 0 |
| Free plan accessible: | No |
Execs
- Advertising automation makes it straightforward to automate repetitive duties like e mail campaigns primarily based on contact conduct
- Combine e mail advertising along with your CRM for constant messaging
- Lead scoring
- Exercise feed to indicate hottest leads
Cons
- It doesn’t have as many CRM options as its competitors
- Restricted integrations
- It’s nonetheless a bit clunky
- Pricing isn’t clear, requiring you to enroll in a demo to get particulars
Whereas primarily geared towards companies that wish to handle their e mail advertising campaigns, Fixed Contact helps by all phases of the shopper lifecycle from prospecting to acquisition and follow-up. It’s a wonderful possibility for anybody who desires to take care of common communication with its contacts. For instance, you may run focused e mail campaigns primarily based on buyer conduct and interactions, which personalizes the expertise to your contact additional.
Fixed Contact won’t be a fantastic match for bigger organizations or for many who have extra subtle CRM wants. Whereas it has a ton of choices, most of them are centered round e mail advertising with a aspect of CRM quite than it being its bread and butter.
Regardless of including SharpSpring to its lineup of CRM capabilities, its integration continues to be in transition, which could possibly be a bit clunky for companies of all sizes. It doesn’t but have in depth third-party integrations or superior predictive analytics like a lot of its competitors, which suggests it’s not well-suited for multilayered, advanced organizations, regardless of its premium beginning worth that makes it not as nice for startups or small companies.
Moreover, they preserve all pricing particulars locked behind a required demo, so when you’re seeking to get issues going shortly, or are on a finances, look elsewhere.
at Skilled Market
Fixed Contact service plan overview
To join Lead Gen & CRM, you should undergo a gross sales demo so the consultant has an concept of what sorts of options you want in a plan. Every providing is totally custom-made to your wants, similar to an Enterprise-level plan as rivals would. Its plans begin at $299 monthly and may embrace options, similar to gross sales studies, an exercise feed, lead group, name recordings by its Gross sales Dialer, Conferences, and extra.
Different providers Fixed Contact provides
- Gross sales Dialer: This allows you to place outbound calls proper from a contact’s particulars, and allows you to file calls.
- Alternative Drawer: That is the place you’ll preserve all of your contacts organized. You possibly can schedule duties, create new alternatives, make and pin notes, add merchandise, and create customized fields.
- Conferences: Join with workforce members or contacts in particular person, through telephone, or through Zoom (offered you’ve received that built-in).
- Experiences: These studies embrace pipeline worth, alternative well being, conversion evaluation, won-loss, gross sales efficiency, gross sales optimizer, exercise, and follow-up.
- CRM migration: When you’ve got one other CRM account you wish to migrate to Fixed Contact, you are able to do so with a comma-separated values (CSV) file.
The Fixed Contact platform and buyer help
Discovering the knowledge you want on the Fixed Contact web site is a lesson in endurance, particularly because it pertains to the Lead Gen & CRM product. Whereas this might need been sophisticated by its acquisition of SharpSpring’s providers, it’s been three years since that buy and for issues to be this clunky past its first 12 months is a bit irritating.
For instance, when clicking on the Fixed Contact Lead Gen & CRM pricing, you’re taken to a demo web page that provides zero details about pricing. Nonetheless, there’s a menu button on the high that lists pricing on that web page however, if you click on on it, you’re taken to pricing for its e mail advertising stuff, which may be deceptive as that is considerably cheaper than its precise CRM pricing. To get the value, I needed to contact its chat help, which instructed me that the whole lot is customized however begins at $299 monthly.
Help is obtainable through dwell chat on weekdays from 3 a.m. to eight p.m. Japanese time. Telephone help is obtainable Monday by Saturday, though these hours differ by division. You can even search its data base, attain out to its consumer group, watch video tutorials, or attend free webinars with dwell Q&A periods for extra help.
Is Fixed Contact safe?
There’s one notable breach of safety with Fixed Contact and a number of other smaller account-specific breaches:
- In Could 2021, Russian-linked group NOBELIUM compromised USAID’s Fixed Contact account to launch a spear phishing marketing campaign focusing on over 7,000 accounts throughout varied international organizations, together with nongovernmental organizations (NGOs), intergovernmental, and authorities organizations.
- Some customers report their accounts have been compromised. For instance, phishing emails disguised as respectable invoices had been despatched from their Fixed Contact accounts. Others say their multifactor authentication (MFA) was bypassed and the account then compromised.
Fixed Contact consumer evaluations
Fixed Contact’s CRM portion has 865 evaluations on G2, with 4.5 out of 5 stars. The sentiment is that the platform is straightforward to make use of, nice for e mail advertising, they usually love its drag-and-drop options. Integrations make it simpler to get issues achieved. Some customers are annoyed with Fixed Contact’s customization limitations, automation options, bugs, and the restrictive pricing construction.
Examine Fixed Contact options
 Fixed Contact |
 Zoho |
 Zendesk Promote |
|---|---|---|
| Base month-to-month price per consumer | Base month-to-month price per consumer | Base month-to-month price per consumer |
| Beginning at $80.00 | Beginning at $20.00 | Beginning at $25.00 |
| Most variety of customers | Most variety of customers | Most variety of customers |
| Limitless (with premium plan) | Limitless | Limitless |
| Free trial size | Free trial size | Free trial size |
| 0 | 15 days | 14 days |
| Be taught extra | Be taught extra | Be taught extra |
| View provide at Skilled Market |
View provide at Zoho CRM |
View provide at Skilled Market |
Is Fixed Contact best for you?
Fixed Contact is right for a midsized enterprise with out in depth customization wants. These companies will discover it straightforward to make use of because of its built-in advertising instruments and help. Nonetheless, massive organizations that want advanced automations or quite a lot of third-party integrations ought to look elsewhere. Its lack of pricing transparency is a serious challenge. In any case, with out figuring out which options you’re paying for, how are you going to resolve when you want extra or fewer options to suit your finances? For that reason, it may well work for small companies however be ready to shell out for it.
Ceaselessly requested questions
Does Fixed Contact provide CRM?
In 2021, Fixed Contact acquired SharpSpring’s title and model. The CRM portion of Fixed Contact is known as Lead Gen & CRM and has separate pricing from its e mail advertising platform.
How a lot is Fixed Contact CRM?
Pricing for Fixed Contact’s Lead Gen & CRM is custom-made to every enterprise however begins at $299 monthly. To get a customized quote, you should schedule a demo with its gross sales workforce.
Does anybody nonetheless use Fixed Contact?
From small companies and nonprofits to main companies and governmental organizations like NASA, Fixed Contact is a well-liked e mail advertising platform. Its CRM portion was acquired in 2021, making it one of many latest additions to its arsenal, however it’s nonetheless broadly utilized by varied sorts of companies.
