Good morning from Las Vegas. Throughout day two of the Adobe Summit on Wednesday, JPMorgan Chase CEO Jamie Dimon touched on tariffs, the financial system, and geopolitics, and he additionally gave some perception into what he considers efficient management.
“I have to confess, I’m not used to speaking in front of 12,000 people,” Dimon advised the viewers of entrepreneurs, practitioners, and executives.
Through the hearth chat, Adobe CEO Shantanu Narayen requested Dimon what helped him develop as a pacesetter, to which he responded, “I think there are four quick things.”
His first piece of recommendation: “Assess everything, honestly, directly, forthrightly. A lot of companies don’t do that.” Firms that don’t comply with these tips should not trustworthy about their efficiency, and get complacent, he stated. “Don’t try to use numbers to prove what you think,” he stated. “Try to use numbers to understand what you are doing.”
Secondly, you want an efficient management workforce. “A lot of people who run stuff, they’re like a hot mess,” Dimon stated. All the time late and never doing their job, he stated. “They may be great people, just don’t let them run something because they’ll be a disaster,” he added.
Dimon’s third piece of recommendation is to have humility. “People know when you care about them,” he stated. “They know if you’re real.” And people know when you’re not genuine, he added. You wouldn’t want to work with someone who blames everyone else if something goes wrong, and takes credit when things go right, Dimon explained. Or someone who “doesn’t treat everyone across the company with respect, whether it’s the person cleaning the bathrooms in the office or a CEO,” he stated.
His fourth management tip: “You’ve gotta have a little bit of grit.” Particularly if you’re managing issues which can be coming at you all day. “You have to say ‘absolutely not,’ or ‘absolutely, take the chance—go for it,’” he stated.
Driving innovation
Dimon is on the helm of the nation’s largest financial institution, which manages $4 trillion in property and strikes over $10 trillion around the globe on daily basis. With the financial institution having about 300,000 workers, Narayen requested him what he thinks about innovation for an organization of that scale.
Know-how has pushed change for mankind, Dimon stated. It has influenced every thing from agriculture, printing, metal, ceramics, the web, and “I put AI in the same category,” he stated.
Technological innovation needs to be delivered to the desk for management to debate, Dimon stated. Lori Beer, world chief data officer at JPMorgan Chase, “who runs an empire,” stories to Dimon and the president, he stated. Once they come to the desk, Dimon asks questions like: “What are you doing? What are you building? How are you competing? How are you using new technology? How are you using Adobe?”
The financial institution has expanded into life-style companies, like Chase Journey. “We have a travel agency to make your life better,” Dimon stated. “And unlike some other companies out there in social media, we want to offer you what you want,” and never “just bombard you with ads,” he stated.
And Dimon supplied one other piece of recommendation: “A business should always look at itself from the point of view of the consumer.”
Sheryl Estrada
sheryl.estrada@fortune.com
This story was initially featured on Fortune.com
