Learn how NYC agent Andrea Saturno-Sanjana places her distinctive skillset and international perspective to work in serving shoppers and connecting with colleagues.
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With a worldwide perspective cultivated whereas residing in Hong Kong, London and Washington, D.C., and 25 years in residence in New York Metropolis, Andrea Saturno-Sanjana calls herself “an NYC insider with an outsider’s frame of reference.” That provides her a perspective that permits her to determine alternatives, each for her enterprise and for her shoppers.
With three levels from three continents within the fields of worldwide relations, public administration and regulation, Saturno-Sanjana’s background informs her strategy to serving her shoppers’ pursuits. Learn how she places her distinctive skillset to work in connecting with each shoppers and colleagues.
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Identify: Andrea Saturno-Sanjana
Title: Licensed affiliate actual property dealer
Expertise: 12 years
Location: New York Metropolis
Brokerage identify: Coldwell Banker Warburg
Gross sales quantity: $70 million (excluding leases)
1. What’s one large lesson you’ve discovered in actual property?
Actual property is a singular surroundings in that your colleagues and co-brokers are additionally your opponents. It might sound counterintuitive to belief your opponents, but constructing sturdy skilled relationships primarily based on belief and mutual respect can pay dividends in the long term.
Along with sending and receiving referrals to colleagues in different markets who share the identical work ethic, good brokers on both facet of a transaction usually work collectively for the mutual good thing about their respective shoppers.
2. What’s a very powerful factor you discovered in class or in your prelicensing courses?
Coming from a robust instructional background, I knew for my actual property prelicensing courses I’d be most comfy in a college setting. Professor Bob Wiesenfeld at CUNY’s Baruch Faculty made sure to incorporate sensible examples of what we college students might anticipate to expertise as actual property brokers and tips on how to put together for frequent challenges we would face — all throughout the context of guiding us in direction of an moral apply of actual property.
With regards to actual property, a lot studying comes from truly working within the enterprise, which is considerably faraway from merely mastering the fabric to move the licensing examination. The sensible data Bob imparted together with his examples and vignettes allowed me to start my actual property enterprise from the primary day with each perception and confidence.
3. What’s the most effective recommendation you ever received from a mentor or colleague?
“Focus on providing the best knowledge and service you can to your clients, then the transactions and commissions will flow naturally from that approach.” After I was simply beginning out in actual property, this recommendation got here from my husband, Conal, together with his over 20 years of expertise as a relationship-based institutional fairness salesman within the funding banking business.
4. What would you inform a brand new agent earlier than they begin out within the enterprise?
You’re beginning a enterprise. The common new restaurant or different small enterprise solely turns a revenue within the second 12 months. As with all profitable enterprise, you possibly can anticipate to spend time and money constructing what you are promoting first and might want to plan accordingly. That is much more necessary within the present period of widespread actual property reveals, which offer drama and leisure however not essentially an correct image of what it’s wish to work within the business.
5. What do shoppers must know earlier than they start an actual property transaction?
Earlier than starting an actual property transaction, shoppers ought to know their very own most well-liked communication fashion — how they need to give and obtain info in the best way that makes essentially the most sense for them — and share this fashion desire with their actual property agent.
Actual property transactions are detailed and contain the coordination of the actions of many professionals (e.g., legal professional or title firm, lender, appraiser, dwelling inspector, architect, contractor, stager, photographer). The actual property agent can current info of their shopper’s most well-liked fashion so their shopper is absolutely knowledgeable however not overwhelmed and thus make the transaction as easy and stress-free as doable.
