“Air India food can cut like a knife.Hiding in its roasted sweet potato and fig chaat was a metal piece that looked like a blade. I got a feel of it only after chewing the grub for a few seconds. Thankfully, no harm was done. Of course, the blame squarely lies with Air India’s catering service but the incident doesn’t help the image I have of Air India. What if the metal piece was in the food served to a child?” Mathures paul mentioned on his X Deal with @MathuresP.
AI chief buyer expertise officer Rajesh Dogra mentioned: “AI confirms that a foreign object was found in the meal of a guest aboard one of our flights. After investigation, it has been identified as coming from the vegetable processing machine used at the facilities of our catering partner. We have worked with our catering partner to strengthen measures to prevent any recurrence, including more frequent checking of the processor, especially after chopping any hard vegetables.”
World provide chain constraints have meant that the deliberate improve of AI’s outdated plane interiors is taking longer than common. Flight delays have additionally plagued the airline this summer time. The DGCA had lately issued it a present trigger for delays of two extremely lengthy hauls to San Francisco. Passengers need Tatas to guage their plans for the airline to see whether or not they’re working or not.
Final Saturday a enterprise class passenger on AI Delhi-Newark flight complained “uncooked” meals was served onboard and that the seats had been soiled. “(That) flight was no less than a nightmare. I booked business class (for an office trip). The seats were not clean, worn out, and of the 35 seats, at least 5 were not functional,” the passenger Vineeth Ok mentioned. As soon as the plane took off with a “25-minute delay”, he mentioned: “After settling in for 30 minutes post takeoff, I wanted to sleep (at 3.30 AM) and realised that my seat doesn’t recline to a flat bed because it’s not working.”
The DGCA had on Could 31, 2024, issued a present trigger to AI after delay of two extremely lengthy hauls. “…repeated incidences of passengers being put to discomfort by Air India in violation of various DGCA provisions have come to notice…. AI has violated (rules) on ‘facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights’. Air India is time and again failing in taking due care of passengers and compliance of aforementioned (rules),” the DGCA discover had mentioned.
An growing variety of individuals, each AI staff and passengers, are actually questioning if the airline’s turnaround — which everybody acknowledges is probably the most difficult one in modern aviation given the Maharaja’s state on the time of Tata’s buying it in January 2022 — is working.
