Sabre Hospitality to Showcase SynXis Concierge.AI at HITEC 2024

Darkish/Mild Mode
(19/06/24)
 Sabre Hospitality is getting ready to launch SynXis
Concierge.AI, an answer that harnesses the facility of generative AI
to assist hoteliers rework the customer support they supply to
prospects.

Sabre will showcase the brand new answer at HITEC
2024 in Charlotte, USA from 24 to 27 June 2024.

“SynXis Concierge.AI will significantly elevate
the customer service experience by providing swift and accurate
resolutions,” stated Scott Wilson, President, Sabre Hospitality.
“This innovation underscores our commitment to leveraging
cutting-edge technology to meet and exceed our customers’
expectations.”

SynXis Concierge.AI represents Sabre Hospitality’s
first deployment of generative AI, a know-how that generates new
content material from inputs similar to textual content, pictures and code.

Drawing on
Sabre’s in depth information sources, Concierge.AI gives instant responses to particular queries, guaranteeing
that effectiveness is now not solely depending on help agent
data and expertise.

Initially, SynXis Concierge.AI is being utilized
by Sabre’s Buyer Care and Supply (CCD) group to boost
customer support. All the CCD group is provided with Concierge.AI, poised to deal with a wide range of buyer interactions
together with questions, requests and downside decision.

Sabre Hospitality’s plans for SynXis Concierge.AI,
embrace integration into the group portal to boost
self-service capabilities and the corporate can also be exploring its software
in present merchandise to drive operational effectivity and optimize
conversions.

“Generative AI represents a monumental leap in
technology for the hospitality industry,” stated Amy Learn, VP of
Innovation at Sabre Hospitality. “With SynXis Concierge.AI, we are
not only revolutionizing customer service but also unlocking new
opportunities for driving operational efficiency and personalizing
the guest experience. We have the data and connectivity to
maximize Generative AI’s potential, and we are fully committed to
continuous innovation, helping our customers achieve their fullest
potential with this transforming technology.”

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