A person not too long ago shared a impolite message he obtained from an State Financial institution of India (SBI) Credit score Card government on X (previously Twitter). The message was relating to his pending bank card cost. Expressing his shock, the SBI Playing cards buyer Rattan Dhillon wrote in his put up, “The audacity to send something like this is unbelievable… This kind of behavior is unacceptable, and the bank owes me an apology… This is absolutely pathetic.”
In response, SBI Playing cards apologized, saying, “Hi, we sincerely regret the inconvenience caused. We have taken a note of it & Our representative will connect with you soon.”
“I’m sorry, I’m not interested in this conversation, but I just wanted to inform you that your representative said that “shrm shurm nahi hai apko payment krni hoti hai due date baad akal aati hai apko” over name and have a recording as nicely,” Rattan Dhillon wrote in feedback.
Are you able to imagine this isn’t a fraud textual content!Sure, it’s an official message from SBI! The audacity to ship one thing like that is unbelievable.
Upon checking, I discovered that I had a small bank card due of 2-3k, and the consultant verified all my particulars—she was certainly from SBI.… pic.twitter.com/4f4UAsnXk5
— Rattan Dhillon (@ShivrattanDhil1) February 18, 2025
The incident has sparked a dialogue on social media about customer support requirements, with many customers sharing their reactions.
One consumer commented, “This language is as per the Standard Operating Procedure of Customer Service of SBI.”
One other consumer talked about dealing with an identical difficulty, sharing name data and different particulars, however nothing was completed.
A 3rd consumer commented, “This is not ‘inconvenience.’ This is a demonstration of the pathetic low levels the bank has fallen to. Seems there are no more professional values or ethics.”
