Taking to his LinkedIn account, a person claimed that he ordered Afghani chaap and a few rumali rotis however discovered a pointy object within the chaap.He additionally accused that the buyer care centre didn’t tackle his grievance and saved “copy-pasting” the identical factor through the dialog.
He additionally stated that regardless of asking a number of instances the individual didn’t agreed to have a traditional dialog on name in order that the matter may be resolved.
“This isn’t about your campaigns although they are pretty cool but playing with people’s lives is not cool. This is about your exceptionally bad service and customer care team. I ordered Afghani chaap and a couple of rumali rotis it turns out there was sharp object in the chaap. Now comes the best part, I requested for a full refund to which your team didn’t agreed to and then I remembered you guys pay to riders as well and I later realised that the amount you were willing to pay was ok,” he stated in a LinkedIn put up.
Caption: A person shared this picture of a pointy object he stated he present in his Zomato order. (LinkedIn/Kumar Aryan)
“But then i realised the extremely poor conversation that I had with your representative who continuously just copy pasted same content to me. Despite asking multiple times the person didn’t agreed to have a normal conversation on call so that I can check with him and the team how this could be resolved. I hope you guys start putting some part of your marketing budget into helping your teams understand how to be human,” he added.
He additionally stated that within the period of the AI, it has turn into essential for folks to be extra human.
After he posted this put up, the customers additionally share their experiences on the LinkedIn. One of many customers stated, “Had similar experience with customer care team, when I got one of my items of the order wrong. Instead of addressing the concern, the bot replies only annoyed me, I reached out on Twitter as well, but their social care is equally pathetic, at the end, I just ended up paying more for less and didn’t get any refund for the same. But then how long would you be able to follow up on it, they just irritate you enough through their responses that you finally give up. #GiveUpZomato.”
Whereas one other one stated, “Hi Aryan, I totally agree with you. Zomato does not take responsibility for anything. I have had this experience, a couple of times in recent times. The food delivered will be horrible and substandard or there will be items missing and when we approach Zomato customer care, either it is drop a mail we will revert or sorry for the inconvenience caused. This is poor customer support, since we pay the delivery fees plus the platform fee. If the core of business is not adhered to I highly doubt any initiatives would make sense.”
One other consumer stated that after experiencing related incident, the consumer deleted Zomato app completely. “And guess what? My life is better after it. Now I no more have to feel bad about the poor customer service. Swiggy is far better at handling customer complaints,” she added.
