Vietnam Airways Continues Digital Transformation with Amadeus’ Passenger Service System

Darkish/Gentle Mode
(13/06/24)
 Vietnam Airways has carried out Amadeus’
passenger service system (PSS) know-how, as a part of its ongoing
digital transformation.

Amadeus’ Altéa PSS gives Vietnam Airways with
complete stock, reservation, ticketing, departure management
and digital options designed to enhance operational effectivity
while additionally bettering the general buyer expertise.

Altéa PSS additionally helps front-line
staff to help passengers in buying tickets, making modifications and utilizing
different companies offered by the airline.

“We achieved
a very exciting technology upgrade with Vietnam Airlines and are
proud to work hand-in-hand with the carrier on its transformation
journey,” mentioned Javier Laforgue, Government Vice President, Journey
Unit & Managing Director, Asia Pacific, Amadeus. “Travel continues to be a catalyst of growth in Asia
Pacific and we are confident that Amadeus technology offers the
best way for airlines and travel players to grow their businesses.
Vietnam Airlines has a steadfast partner in Amadeus and we believe
that this successful implementation of the Altéa PSS and
components is just the beginning of a great partnership.”

Vietnam Airways can be transitioning to the
Xchange Cost Platform (XPP) from Outpayce, Amadeus’ funds
enterprise.

XPP permits the airline to simply settle for a
big selection of card and various fee strategies from vacationers globally, by connecting
to specialist companions.

“With Amadeus’ technologies, we are now able
to offer more tailored and smooth experiences to our passengers,
across all channels and touchpoints,” mentioned Dang Anh Tuan,
Government Vice President of Vietnam Airways. “The successful
implementation of the new Passenger Service System is an important
milestone for Vietnam Airlines in its journey to becoming a
digital airline, improving customer experience as well as our
operational efficiency.”

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