Nextiva and RingCentral are two of one of the best VoIP telephone programs in the marketplace. Each VoIP options are respected, dependable and supply related enterprise communications options, which makes it robust to decide on between these choices.
I usually advocate Nextiva simply forward of RingCentral for many companies as a result of it’s a greater worth and simpler to make use of for smaller groups; nevertheless, RingCentral remains to be a wonderful choose, particularly for bigger firms with superior wants. Learn on to see if Nextiva or RingCentral is best for you on this head-to-head comparability.
Nextiva vs. RingCentral: Comparability desk
| Finest for | ||
| Beginning value | ||
| Enterprise communication packages |
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| Primary plan options |
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| Efficiency & uptime | ||
| Safety |
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TLS and SRTP encryption SOC 2/SOC 3 compliant STIR/SHAKEN requirements RAY BAUM grievance Kari’s Legislation compliant HITRUST CSF licensed SSO and MFA HIPAA compliant |
| Assist |
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24/7 telephone assist 24/7 dwell chat assist Skilled implementation |
| Latest enhancements |
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Actual-time agent steerage in RingCX AI-powered teaching for gross sales groups RingCentral Occasions New AI capabilities |
Backside line: It’s an in depth name, however Nextiva wins as a result of it’s the best mix of value, options and usefulness, making it a greater total match for many companies.
Find out how I evaluated Nextiva vs. RingCentral, and take a look at my beneficial VoIP service suppliers under.
Nextiva vs. RingCentral: Pricing
Nextiva and RingCentral each provide three enterprise communication plans with extra options, capabilities and advantages at every tier. And each VoIP options have the identical billing construction — charges are primarily based on per person per 30 days, with reductions when you commit yearly.
Each of those suppliers make it straightforward to scale. You can begin with an entry-level plan after which improve whenever you’re prepared or must unlock extra superior options.
Nextiva pricing
- Important plan: Begins at $18.95 per person per 30 days when billed yearly.
- Skilled plan: Begins at $22.95 per person per 30 days when billed yearly.
- Enterprise plan: Begins at $32.95 per person per 30 days when billed yearly.
- Free demo accessible.
RingCentral pricing
- Core plan: Begins at $20 per person per 30 days when billed yearly.
- Superior plan: Begins at $25 per person per 30 days when billed yearly.
- Extremely plan: Begins at $35 per person per 30 days when billed yearly.
- RingCentral presents quantity reductions whenever you hit 100 customers.
- Free 14-day trial and demo accessible.
Winner: Nextiva. It’s shut, however Nextiva has the sting due to its lower cost for related options and higher worth for smaller groups.
Nextiva vs. RingCentral: Characteristic comparability
RingCentral has extra superior options than Nextiva. That stated, Nextiva presents some fundamental options at its decrease plan tiers that you just don’t get from RingCentral until you’re on a costlier plan.
With both supplier, you’re getting the next options included with a base plan:
- Limitless calling within the U.S. and Canada.
- Video calling.
- Crew chat.
- Free native or toll-free quantity.
- Video convention recording.
- Voicemail.
- Auto attendant.
- Cell and desktop apps.
Total, there’s a couple of 90% overlap of all accessible options between every platform, however there are some slight variations in how they’re supplied and for what value.
Web faxing
Nextiva presents limitless web faxing on each plan, whereas RingCentral omits this function from its entry-level bundle.
Toll-free minutes
You’ll get both 1,500, 3,000 or 12,500 toll-free minutes along with your Nextiva subscription, relying on the plan tier. RingCentral solely provides you 100 toll-free minutes included as a base function, and 1,000 or 10,000 toll-free minutes on the subsequent two ranges.
Name recording and voicemail transcriptions
Name recording and voicemail transcriptions are solely accessible on Nextiva’s costliest plan. These options come customary with each RingCentral subscription.
Texting capabilities
In order for you texting capabilities, you’ll must improve at the very least one tier above Nextiva’s entry-level’s base plan. RingCentral has SMS/MMS messaging with each subscription, however the included messages per person are extra restricted in comparison with Nextiva’s texting limits at a equally priced plan.
Superior options
For these of you searching for superior options, RingCentral has plans that include AI-powered assembly insights, dwell transcriptions, dwell name monitoring, whisper and barge and superior name queues. You’ll must pay or improve to entry a few of these options, however you received’t discover them from Nextiva.
Winner: Nextiva. Whereas RingCentral has extra superior capabilities, Nextiva delivers an unimaginable worth with its toll-free minutes, web faxing and texting — all issues that many companies prioritize over superior name dealing with.
Nextiva vs. RingCentral: Efficiency and uptime
Nextiva and RingCentral ship 99.999% uptime charges; this implies the programs are basically all the time up and operating, with possibly a couple of minutes max of downtime per 12 months.
These suppliers are each clear about their efficiency. You possibly can all the time entry service standing pages to see if programs are operating easily, and there’s an entire audit log that tracks outage incidents.
Right here’s a fast abstract from RingCentral that tracks its uptime over the previous 12 months.
Except for operating easily and being accessible, each of those VoIP suppliers ship crystal-clear audio and video. The platforms are simply nearly as good whether or not you’re utilizing the online app, desktop app or cellular app, and there’s nearly no distinction in high quality when evaluating the calls side-by-side.
Each every now and then, you might expertise static or a dropped name, however this occurs with each supplier, and even landlines are inclined.
Winner: Tie. Nextiva and RingCentral each ship industry-leading efficiency and uptime.
Nextiva vs. RingCentral: Safety
Nextiva tackles safety from all angles. On a bodily degree, all knowledge facilities are monitored 24/7/365. Servers are saved in climate-controlled warehouses with 5 biometrics checkpoints and guard stations to limit entry.
Calls are protected utilizing TLS and SRTP encryption from all endpoints, and Nextiva recurrently conducts third-party penetration exams to establish any potential vulnerabilities.
As well as, Nextiva has a number of compliance certificates which might be acknowledged worldwide, together with ISO/IEC 27001, SOC 2, PCI DSS and HIPAA.
RingCentral’s safety is equally sturdy — as an example, it makes use of TLS and SRTP to encrypt communication. RingCentral makes use of STIR/SHAKEN requirements to mitigate robocalls, and the platform is compliant with RAY BAUM and Kari’s Legislation. Like Nextiva, RingCentral is compliant with SOC 2 and HIPAA. It’s additionally SOC 3 compliant and licensed with HITRUST CSF.
You need to use SSO and multifactor authentication to stop unauthorized person entry to your RingCentral platform and conferences.
Winner: Tie. Nextiva and RingCentral are each extraordinarily safe, and you’ll belief each of them to guard your calls, messages and knowledge.
Nextiva vs. RingCentral: Assist
Nextiva and RingCentral present 24/7 assist through telephone, dwell chat and e-mail. You can even entry self-help supplies on-line by the suppliers’ data bases.
Each platforms have an amazing variety of optimistic evaluations on-line associated to buyer assist — all mentioning the pace, helpfulness and data of assist reps. That stated, there are some detrimental remarks for each suppliers, however these appear to be one-off situations moderately than a sample to be involved about.
RingCentral does present extra assist and help than Nextiva through the preliminary implementation of the platform; nevertheless, RingCentral is extra advanced, so this appears to be supplied out of necessity. Nextiva is simple sufficient to deploy with out the additional assist.
Winner: Tie. You’ll get 24/7 assist from a pleasant and educated rep from both supplier by your most popular communication channel of telephone or dwell chat.
Nextiva vs. RingCentral: Latest enhancements
One purpose why Nextiva and RingCentral are each so well-liked and properly appreciated is that they recurrently take steps to enhance the platforms. Whether or not it’s a brand new function, plan enhancement or improve to an present product, you’ll be able to anticipate at the very least a handful of enhancements launched by every of those suppliers on a month-to-month or quarterly foundation.
Nextiva’s enhancements
Nextiva recurrently makes usability updates to its NextivaONE and NextOS apps. The newest updates targeted on directors, making it simpler to bulk edit present customers and navigate the software program. Anybody can even now add areas and time zones to contacts.
Earlier this 12 months, Nextiva added one other caller ID verification that labels all incoming calls as verified or unverified. This easy function might help defend groups from spam and spoofing.
RingCentral’s enhancements
RingCentral lately rolled out RingCentral occasions and much more lately added a ton of built-in AI capabilities. The platform can deal with large-scale on-line, hybrid and in-person occasions with as much as 100,00 attendees.
RingCX rolled out in November of 2023 for many areas. Just lately, they added real-time agent steerage, making teaching and coaching simpler than ever.
Past that, RingCentral has been placing a ton of emphasis on including AI capabilities to all of its merchandise. For instance, new AI-powered teaching, scoring, and gross sales insights have been added to RingSense for Gross sales.
Winner: RingCentral. Whereas each suppliers make common updates, RingCentral is focusing extra on bringing AI-powered capabilities to its platform.
Ought to your online business use Nextiva or RingCentral?
Nextiva and RingCentral are neck-and-neck in almost each class; as an example, each options have sturdy efficiency, uptime and assist.
RingCentral has made extra vital leaps with its new function releases, notably associated to AI and productiveness. And whereas RingCentral has extra superior options total, Nextiva nonetheless has the sting by way of total function worth primarily based on its costs and what’s included with every plan.
You possibly can’t go flawed with both of those suppliers, however Nextiva is my prime advice on this house; Nextiva has a slight edge over RingCentral as a result of it’s a greater match for many companies. In case you have a bigger firm and wish superior call-handling capabilities, it’s best to take into account RingCentral as an alternative.
Methodology
I check enterprise communication instruments and VoIP suppliers primarily based on the next elements:
- Normal and superior options: I make sure that the fundamentals are included with each plan (limitless calling, messaging, voicemail, and so on.) after which look to see what superior options are supplied and in the event that they’re accessible with out paying additional.
- Buyer assist: Something lower than 24/7 assist drops a notch in my guide, however I additionally assess assist channels and whether or not questions or issues really get resolved in a well timed method.
- Third-party integrations: The perfect VoIP suppliers combine with different enterprise instruments like CRMs, ERPs, faxing instruments and cloud storage programs.
- Safety and privateness: Redundancy structure, superior encryption, server areas, knowledge middle audits, multifactor authentication and superior account administration options are all considered.
- Uptime proportion: Is there something within the platform’s technical infrastructure that would result in unplanned outages, delays, service interruptions or downtime?
- Demo or free trial: It’s all the time a plus when you can strive the platform and run some exams earlier than committing to a cost.
- Total price: All the assorted plan choices, charges, add-ons, month-to-month versus annual pricing, quantity reductions, set up prices, prices per line or extension and person prices.
